Communication is the ‘glue’ that binds people and makes us understand and, when it is really good, get one another.
We start by learning first to listen, and indicate the 6 levels of listening. Participants are then encouraged to engage at least conversational listening in general communication and for issues where there is potential consequence, to engage in ‘active listening.’
Participants discover how to improve the impact of their communication and are taught a specific communication process using the acronym DESC. (Explained in the training)
Focus is also placed on para-linguism (how we say things) and on becoming Congruent in our communication by using Non Verbal Communication (NVC) appropriately.